User Log in
- Enter your username and password.
- Check your email for a one-time password and enter it in the verification tab.
- Check your email for a one-time password and enter it in the verification tab.
Note that the OTP is sent once daily and remains valid until midnight. Note: The verify button will stay grayed out until you enter the verification code.
# FAQs
| Description | New | ||
|---|---|---|---|
| 1 | Unable to log in | Wrong username or password. Kindly verify and try again. | - Check your internet connectivity. - Counter-check whether the username and password are correct. - Check whether your browser is upto date - If everything is correct hard-refresh using Ctrl + Shift +R keys and try again If you still encounter the same error please contact support@spinmobile.co.ke |
| 2 | I didn't get the verification code | - Check your spam messages and unblock promotional messages. - If you still encounter the same error please contact support@spinmobile.co.ke | |
| 3 | OTP not working | - OTP has expired - OTP has been sent multiple times | - Check whether the OTP is for the that day - Use the recent OTP to login |
| 4 | I deleted my verification code | - Check your recycle bin. - If you still can't find it contact support@spinmobile.co.ke for further assistance |